Porter's Coronavirus (COVID-19) Policies & Procedures (Updated December 3, 2020)
Dear Porter's Customers,
We come to you today to ask for your help. When this pandemic began, we could not have anticipated how drastically the way day-to-day operations would change. Our Team Members have remained steadfast in their commitment to serving their communities through it all. Because of the nature of the virus, it is not easy to prevent exposure. However, we have learned simple steps over this year that help slow the spread.
We are asking our customers to join us in continuing to do our part to slow the spread. Not only to protect ourselves but to protect our neighbors, too. We cannot do this alone. With the winter coming and Coronavirus (COVID-19) cases rising, we know that it is inevitable that more of our Team Members may be exposed to or contract the virus. Because of this, we will not be making statements each time a Team Member tests positive for the virus. We want to reassure you that our number one priority is our customers’ and Team Members’ health and safety, and we will diligently adhere to all recommended precautions.
Since we became aware of the pandemic, we have closely followed or exceeded the recommended safety and sanitization procedures outlined by the Centers for Disease Control and Prevention (CDC) and local and state governments' requirements. These are unprecedented times, and we believe that we are doing our best to take care of our communities.
We have adapted our policies and procedures to serve our goal of safety, including:
Consistently sanitizing high-traffic areas such as PIN pads, registers, and counters.
Providing customers with hand sanitizer upon entrance to our stores.
Requiring all Team Members to wear face coverings during their shift and encouraging the practice of proper hygiene.
Sanitizing every shopping cart after each customer has finished their shopping experience.
Promoting social distancing through signage and markings throughout the store.
Encouraging customers to send only one member of their family, when possible, to shop for their groceries.
Implementing Senior Hour, an hour at the start of each day, allows customers who the CDC has listed as higher risk time to shop and get their grocery needs before other customers.
Following guidelines regarding Team Members who may have been exposed/test positive for Coronavirus (COVID-19) and providing them with sick pay for the days they must quarantine.
Any customer placed in quarantine by local or state government health officials due to the pandemic may reach out to their local Porter's store. Our Team will work with them to take their grocery order and deliver it to their home, with no shopping/delivery fee.
Thank you for your understanding and support as we continue to face these daily challenges and struggles together.
The Porter's Team