Porter's Coronavirus (COVID-19) Policies & Procedures (Updated June 18, 2020)
Dear Porter’s Customers,
Although the challenges we are facing due to the Coronavirus (COVID-19) pandemic have taken on different forms in the various communities we serve, we remain steadfast in our commitment to our customers’ and our Team Members’ safety.
Since we became aware of the pandemic, we have closely followed or exceeded the recommended safety and sanitization procedures outlined by the Centers for Disease Control and Prevention (CDC), and requirements from local and state governments. These are unprecedented times, and we believe that we are doing our best to take care of our communities.
We have adapted our policies and procedures to serve our goal of safety, including:
Consistently sanitizing high-traffic areas such as PIN pads, registers, and counters.
Providing customers with hand sanitizer upon entrance to our stores.
Requiring all Team Members to wear masks during their shift and encouraging the practice of proper hygiene.
Sanitizing every shopping cart after each customer has finished their shopping experience.
Promoting social distancing through signage and markings throughout the store.
Encouraging customers to send only one member of their family, when possible, to shop for their groceries.
Implementing Senior Hour, which is an hour at the start of each day that allows customers who the CDC has listed as higher risk time to shop and get their grocery needs before other customers.
We are always looking for ways to serve our customers better. We want to announce that starting Monday, June 22, 2020, any customer placed in quarantine by local or state government health officials due to the pandemic may reach out to their local Porter’s store. Our Team will work with them to take their grocery order and deliver it to their home, with no shopping/delivery fee.
We respect our customers’ right to choose the level of precaution they need to take for themselves and their loved ones. We ask that we be courteous and kind to our neighbors, respect their personal space, and decisions. We believe we serve the best communities of people out there, and we know that being considerate of your neighbor is important to us all.
Thank you for your understanding and support as we continue to face these daily challenges and struggles together.
The Porter’s Team